Hermes SEG keeps a log and a copy of each email message it sends and receives to/from your email address for archiving purposes.
You can easily see the data/time of the oldest message that the system has retained specific to your email address by looking on the upper right-hand corner of the page in the Earliest Message Date/Time field (Figure 1).
In this page you will be able to perform the following functions:
For security reasons, the following keywords are not allowed in any search field:
By default the Message History & Archive page displays 25 messages at a time. You can select to display 50, 75 or 100 messages at a time.
You can sort by the following types of messages:
If you sort by any type of message, in other words if the message type selection drop-down is set to anything but the ALL entry, message searches will be performed for the message type selected. For example, if you have sorted by the message type Spam (Quarantined) and you perform a search by date range, the results are only going to show entries matching the date range AND the message type Spam (Quarantined). If you wish to perform a search for all messages, ensure you have sorted by ALL message types.
Clicking on the Clear & Sort button, will clear any previous searches.
You can search email messages by Date/Time Range, the From field and the Subject field of a message.
Searching by DATE/TIME
Searching by DATE/TIME allows you to search for messages that were received/sent between the dates and times you specify.
Searching by FROM, SUBJECT
Searching by FROM, TO or SUBJECT allows you to search for messages that match the search criteria you specify in the From field, the To field or the Subject field of a mesage.
Releasing messages will instruct the sytem to deliver the messages selected to your mailbox. This action can be performed for any type of message regardless if the message was inititally quarantined. This is useful for releasing lost email or releasing quarantined messages that were never delivered to your mailbox.
Please Note: The system can ONLY release messages that are not archived. Messages that have been archived cannot be released. They can only be viewed and/or downloaded. You can easily see if a message has been archived by looking at the Archived column in the message listing. If it's set to N, then the message has NOT been archived thus it can be released. If it's set to Y then the message has been archived thus it cannot be released. It can only be viewed or downloaded (provided your administrator has allowed you the capability to download messages).
Please Note: When you click on Release Msg button the system will NOT display a loading message like normal (Figure 8) and the system may appear unresponsive. However, please be patient while your system processes the request before trying a different request. Some requests involving lots of messages may take a while to process.
Please Note: Block/Allow rules should NOT be used as a method of spam control. Legitimate mass marketing email campaigns should be handled by unsubscribing from those campaigns.
Please Note: When you click on Block Sender or the Allow Sender buttons the system will NOT display a loading message like normal (Figure 10) and the system may appear unresponsive. However, please be patient while your system processes the request before trying a different request. Some requests involving lots of messages may take a while to process.
Please Note: Most marketing/spam email campaigns will auto generate the From email address each time they send out emails. An auto generated email address will look similar to the example below:
In this example, each time an email goes out from this email campaign, the string before the @ (d-3-2492042-40004013-2-1-us2-c2bf84fa) will always be different while the domain string after the @ (aflac-onlineservices.com) will remain the same. Therefore, creating a block/allow rule using the From email address is pointless since the Block/Allow rule you previously created will not fire next time an email from this marketing campaign gets received since the string before the @ will be different. In these cases, it's recommended to navigate to the Sender Filters part of the documentation and follow the instructions under the Add Domain Sender Check Bypass section in order to create a rule by using the domain string after the @ (aflac-onlineservices.com).
Please Note: The Train as Spam and the Train as NOT Spam buttons will ONLY be enabled and available for your use if your system Administrator has enabled them.
Example of enabled Train as Spam and Train as NOT Spam buttons (Figure 12)
Example of disabled Train as Spam and Train as NOT Spam buttons (Figure 13)
Plese Note: You should NEVER use legitimate mass marketing emails to train the Bayes Database as Spam. Inversely, you should NEVER use spam emails to train the Bayes Database as non-spam. These actions will corrupt the Bayes Database and lead to the system misidentifying spam and non-spam emails. Additionally, you should avoid training the Bayes Database with forwarded spam emails.
Please Note: When you click on the Train as Spam or the Train as NOT Spam buttons the system will NOT not display a loading message like normal (Figure 14) and the system may appear unresponsive. However, please be patient while your system processes the request before trying a different request. Some requests involving lots of messages may take a while to process.
Train as Spam
Train as NOT Spam
When viewing a message, the system automatically disables links and any external content automatically.
Command Buttons - This section contains the following 6 buttons:
Download Message - If enabled by your system Administrator, there will be a Download Message link when you view a message. If not enabled by your system Administrator, the Download Message link will be missing.
Clicking on the Download Message link will allow you to download the message in .eml format which can be opened by an email client such as Outlook (Figure 19).
Use extreme care when downloading messages and/or opening attachments within messages since they may contain malware.
Message Details - This section shows the following headers of the message:
Message Body - This section shows the content inside the body of a message. The body section has two modes to display the body of a message:
If the message body is blank, the message may not contain HTML elements, in that case try clicking on the Show Msg Body as Text selection.
Message Headers - This section shows the message headers which can contain a lot of useful information such as spam score, the antispam filter tests that it scored, the sending email server IP address etc. (Figure 23).