Report Settings

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Every night starting at 12:30 a.m., Hermes SEG sends Daily Quarantine Reports to all the recipients in the system. The Daily Quarantine Reports functionality is two fold. First, it provides customized links to the User Self-Service Portal for each recipient and if any messages that were destined for that recipient were quarantined, they are also included in the report.  This default functionality can be changed by editing the Quarantine Report Settings.

Enable Quarantine Reports Regardless if quarantined messages exist

This option is the default option the system sets when your email address was added to the system. With this option set, Hermes SEG will send a quarantined report of the previous day's quarantined messages to your mailbox. If there are no quarantined messages from the previous day, the report will be empty (Figure 2).

Figure 2

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Enable Quarantine Reports Only if quarantined messages exist

By setting this option Hermes SEG will only send a quarantine report only if there are quarantined messages for your email address. If there are no quarantined messages, Hermes SEG will not send a report. Setting this option will also enable you to set the Quarantine Report Frequency. The Quarantined Report Frequency can be set as follows (Figure 3):

  • Daily. Report will contain the previous day's quarantined messages.
  • Every 2 Hours. Report will contain the current day's quarantined messages.
  • Every 4 Hours. Report will contain the current day's quarantined messages.
  • Every 8 Hours. Report will contain the current day's quarantined messages.

Figure 3

The drawback of this option is you will not have links to the User Self-Service Portal unless there are quarantined messages for your email address. If you set this option, you should save any previous quarantine reports as a gateway to the User Self-Service Portal.

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Disable Quarantine Reports

By setting the NO option, Hermes SEG will not send a quarantine report for your email address regardless if quarantined messages exist or not. This option is not recommended unless you have a specific need (Figure 4).

Figure 4

  1. When finished setting the options needed, click on the Save Settings button (Figure 5).

Figure 5

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